THMGT301-23B (HAM)

Commercial Accommodation Management

15 Points

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The University of Waikato
Academic Divisions
Division of Management
School of Management and Marketing

Staff

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Convenor(s)

Anne Zahra

Anne Zahra
5087
MSB.4.04
See Moodle
anne.zahra@waikato.ac.nz

Lecturer(s)

Administrator(s)

: helena.wang@waikato.ac.nz

Placement/WIL Coordinator(s)

Tutor(s)

Student Representative(s)

Lab Technician(s)

Librarian(s)

: em.pooley@waikato.ac.nz

You can contact staff by:

  • Calling +64 7 838 4466 select option 1, then enter the extension.
  • Extensions starting with 4, 5, 9 or 3 can also be direct dialled:
    • For extensions starting with 4: dial +64 7 838 extension.
    • For extensions starting with 5: dial +64 7 858 extension.
    • For extensions starting with 9: dial +64 7 837 extension.
    • For extensions starting with 3: dial +64 7 2620 + the last 3 digits of the extension e.g. 3123 = +64 7 262 0123.
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What this paper is about

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This paper focuses on the operation and management of commercial accommodation. It provides students with an understanding of hotel guests, guest rooms, front office, room rate structure, property management system, guest accounting, night audit, housekeeping, reservations, and forecasting, sharing accommodation, and bed and breakfast.
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How this paper will be taught

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This paper is offered in FLEXI mode which means there are some flexible aspects of this paper that can be completed online if you so choose. For those taking the paper online, please note there are some elements (outlined below) that require you to be online at specified times.

  • Lectures: The lecture topic will be pre-recorded and students are expected to listen to the pre-recorded lecture topic before the date the topic will be discussed in class. All lectures will be run synchronously. You are expected to attend the lecture in class or attend via Zoom at the same time.
  • Assessments: All assessments can be submitted online by the deadline specified in the paper outline.
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Learning Outcomes

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Students who successfully complete the course should be able to:

  • Analyse and integrate rooms forecasting, global reservation technologies, yield management, ethics and overbooking in commercial accommodation
    Linked to the following assessments:
  • Critique and comprehend management of guest services locally & globally
    Linked to the following assessments:
  • Experience and communicate in a commercial setting of accommodation
    Linked to the following assessments:
  • Identify and describe the traditional and modern commercial accommodation industry and evaluate current structure & environment of the industry
    Linked to the following assessments:
  • Scrutinise and grasp the role of room rate, room allocation, billing of the guest folio, guest accounting, and night audit
    Linked to the following assessments:
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Assessments

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How you will be assessed

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Please see the assessment grading chart below. Students must note that none of the assessments for this paper are compulsory since you are responsible for your own learning and work programme.
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The internal assessment/exam ratio (as stated in the University Calendar) is 100:0. There is no final exam. The final exam makes up 0% of the overall mark.

The internal assessment/exam ratio (as stated in the University Calendar) is 100:0 or 0:0, whichever is more favourable for the student. The final exam makes up either 0% or 0% of the overall mark.

Component DescriptionDue Date TimePercentage of overall markSubmission MethodCompulsory
1. Presentation
9 Oct 2023
5:00 PM
30
  • Online: Upload to Moodle Forum
2. Guest Experience in a Commercial Accommodation Setting Field Study
22 Sep 2023
10:00 PM
30
  • Online: Submit through Moodle
3. Weekly Topic Questions Weeks 2 to 14
9 Oct 2023
5:00 PM
40
  • In Class: In Lecture
  • Online: Submit through Moodle
Assessment Total:     100    
Failing to complete a compulsory assessment component of a paper will result in an IC grade
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